Aggravated with PUR Filters

Pretty nifty idea huh! A filter that attaches to your faucet so that you can enjoy water that taste good, knocks out all of the baddies, and is self alarming whenever the filter is getting past its prime.

The PUR faucet filter does all of that. Even though their filters are on the expensive side, the investment is miniscule compared to the benefits you receive from having a water filter. It even makes the coffee taste better.

All of the benefits aside for a moment. Changing that filter is an ordeal. There is no way to grip the end of the cartridge housing to unscrew it. I have used a rag to no avail, and there is no place to grip the thing with pliers. Enough force has to be used to dislodge the cover to replace the filter that you risk tearing up the faucet with the torque.

After I changed the first filter on that contraption, I put some edible lubricant on the O-Ring to smooth out changing the filter the next time. However, it did not work. The filter does such a good job on the water, cleaning up its taste and smell, that I am loathe to buy a competing product. Okay, so I decided to contact PUR and tell them of my dilemma and maybe they had a solution to the filter-changing problem.

Their website was just as aggravating. The website for PUR at http://www.purwaterfilter.com/ has no way to contact the company. They prefer to remain insulated from their customers and not have to deal with those who use their products. Their website has endless ways to order a PUR filter or faucet attachment, but you cannot contact for comments about their product.

Wal-Mart may or may not refund my money for the thing, but a refund still does not solve the problem. In good faith, I wanted to convey to PUR my experiences with their product. This blog will have to suffice because of the arrogance of a company that evidently does not want to hear from its customer base. Since there are 2 more filters to use in the package, I will struggle with that filter housing until those are used up. My next move will be for an under the sink reverse osmosis/filter unit.

Cheers,

-Robert-